Troubleshooting

Fast answers to the issues merchants actually hit. If none of these solve it, write us: the founder answers support directly, usually within hours.

First move for almost everything: Run Verification

App → Verification → Run verification. It builds real test carts in every market you have enabled and reports totals, discount rates, and configuration hazards by name. Most issues below show up there with a specific failing check, which makes the fix obvious.

My quantity break discount is not applying (or shows 0%)

1. Open the quantity break in the app and check its status is Active, then click Save & sync once. Syncing re-binds the discount to the live version of the app's discount function.
2. Check the cart quantity actually meets the lowest tier (2+ means 2 of that same product, not 2 items across the cart).
3. Check discount combinations in your Shopify admin (Discounts). Shopify only applies one product discount to a line unless discounts are set to combine. A competing automatic discount or a discount code can win the line and yours will not show.
4. Run Verification. If it reports the correct percentage, the configuration is right and the issue is display-side (see theme blocks below).

The bundle did not expand into components at checkout

1. Open the bundle in the app: status must be Active and the sync badge green. If the badge shows an error, the message next to it says what failed. Click Save & sync after fixing.
2. Confirm you tested checkout, not just the cart. The cart intentionally shows the bundle as one line; the expansion into component SKUs happens at checkout and on the order.
3. Run Verification: it creates a test cart containing the bundle and reports whether expansion produced the right components and totals.

Customers see the components at checkout. Is that normal?

Yes, by design. The bundle appears as one product on the product page and in the cart. At checkout it expands into its component line items with real SKUs and correct prices, each carrying the bundle context. That is exactly what makes your warehouse, 3PL, and refunds work without special handling. See the 3PL guide.

The "What's inside" or tier table block is not showing on the product page

1. The blocks live in your theme's product template: Online Store → Customize → product template → Add block → Apps. Add Bundle contents to the bundle's product page and Quantity breaks to the discounted product's page. The app's setup guide has a one-click Open theme editor link that lands you in the right place.
2. Blocks render only when their data exists. Open the bundle or quantity break in the app and click Save & sync once; this rewrites the storefront data the blocks read. Then hard-refresh the product page.
3. If your theme has multiple product templates, make sure the block sits on the template assigned to that specific product.

The bundle product has no image

The app creates the bundle product but does not invent product photography. Add an image in Shopify admin: Products → your bundle → Media. A simple option: reuse a component's photo or a flat-lay of the set.

I deleted a bundle in the app but the product is still in my store

Intentional. Deleting a bundle removes the app configuration and stops the expansion, but leaves the product on your store because campaigns, links, and SEO may point at it. If you want it gone: Products → select it → Delete product in Shopify admin.

Prices look wrong in one specific market

Run Verification first: it checks every enabled market and reports the exact totals a customer would pay, including currency conversion. Percentage quantity breaks stay exact in every currency. Bundle component prices are set in your store currency and convert through Shopify's standard market pricing. If a specific market looks off, check that market's price adjustments in Shopify admin (Markets) before suspecting the bundle.

A sync error badge appears on my bundle or quantity break

The badge text contains the store's own error message (for example a product that was deleted or unpublished). Fix the underlying item, then Save & sync. Two hazards Verification catches for you: duplicate SKUs across components, and components that are not published to your online store.

Still stuck?

Email [email protected] with your store name and which bundle or quantity break misbehaves. You will get the person who built the app, not a ticket queue.